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Low- How to questions, feedback or feature requests; Normal- Technical or quality issues; High- Meetings are impacted or device is not responding as expected, some workarounds; Urgent- Device is not turning on, no workarounds.

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    Additional information
    You can find our Support SLO (Service Level Objective) here.

    If you would like to view our Support Quick Reference Guide, please click here.

    Before modifying or changing your DTEN in any way, please contact DTEN Support as any changes might result in non operation of your unit.

    For questions around consulting, please contact a DTEN sales. All meeting space environments differ and, we might not be able to offer any advice regarding particular setups or scenarios.

    Additional product specific restrictions may apply as set forth in the warranty for your DTEN product.