This document provides a general overview of key sections and features of the DTEN Orbit account.
This article covers:
Orbit Account Sign In & Account Creation
Please log in or create your account from the Orbit home page. https://orbit.dten.com/registration/login
You can add additional users to your account, so consider having a generic account owner email address. Something like IT@abccompany.com will not need to change if someone leaves the company. If you are a 3rd party vendor (support) for a DTEN customer, have the customer create the Orbit account and add users/admis from the support company.
If you need SSO-please reach out as this needs to be set up within DTEN before enabled.
If you don’t remember your password, you can click on the forgot password from this page as well.
Orbit Sign In page:
Orbit Create Account page:
Once you sign into Orbit, you will see the Orbit Dashboard. From here you can check for devices with issues, updates, and devices that are offline or unchecked.
This Personal section contains two subsections: Profile and DTEN Devices which are explained in more detail below.
Under the Personal section, you can update your user details by clicking on Profile and then the Edit button on the right side to change your name, email address, and add a phone number.
Each device assigned to you will be visible under this section. Devices can be added from this page as well as updating the names and location of the devices. Click on the device you want to rename in image 1, then update by clicking edit as seen in image 2. We have decided to add individual names along with the device type.
The following will detail all of the sections under the ADMIN heading.
Device Management > Manage Device
From this page, you can update to the latest DTEN firmware version. You can also add devices as well as search for a specific device.
Device Management > Settings
If you want the devices to automatically perform a daily health check or auto-update, enable this in Settings. Email notifications are set to default to on, you can turn them off from this page.
User Management > Users
There are 3 types of roles-Account Owner, Members, and Admins. From this page, you can view all users in your account, their role, if they are active and who invited them, but only if you are the account owner or an admin.
If an invitation was sent to a user, and they have not accepted, the user will be listed here under Pending.
Account Management > Account profile
The only thing you can edit here is the Company Name. If you have multiple Orbit accounts you could name them DTEN-USA, DTEN-UK, or by whatever designations your company uses internally.
Account Management > Billing
You can upgrade your Orbit plan from here. If you have already upgraded from Basic to Plus or Pro, you can assign licenses to devices activated in Orbit from here. If you need to purchase additional upgraded licenses, you can click on add licenses. Add Licenses-will take you to DTEN.com and you will be able to purchase Orbit upgrades online. If you are unsure of what type of Orbit license you want to upgrade to, you can review the options online. If you have a DTEN device already purchased, and you want to upgrade Orbit, please do not purchase DaaS (DTEN as a Service) as this includes the device. Reach out to your account executive or partner if you have any questions.
Click on the box next to the device name, then assign. Your Orbit license is now updated. Once you assign a device a license, you can’t undo this action. Please contact DTEN support if you make an error in assigning a license.
DTEN Orbit supports OKTA and PingFederate SSO standards and is available to customers with DTEN Orbit Plus or Premium service level. To enable SSO for your DTEN Orbit account, please reach out to DTEN Support.
You can open a support case from Orbit, just click on +Ticket on the upper right side. This is in addition to emailing support, calling in, or chatting online with support. From this page, you can also manage your open tickets. You will see the Description, Ticket number, who the last response was from (DTEN support or your staff), how long ago, the priority, and who created the ticket(s).
If you have additional questions, please contact DTEN Support at firstname.lastname@example.org for assistance.