D7 Wired/Wireless Connection Issues

If you are experiencing issue(s) with latency, a frozen screen, poor-quality audio, or a meeting disconnecting while using a home or non-enterprise Wi-Fi connection, please try the following: 

• Please take a look at this video about Wi-Fi connectivity.
• Check your Internet bandwidth using Speedtest or Comparitech.
• Try to connect directly via a wired connection (if your internet router has wired ports).
• Try bringing your computer or mobile device closer to the Wi-Fi router or access point in your home or office.
• Upgrade your Wi-FI router’s firmware. Check your Wi-Fi router vendor’s support site for firmware upgrade availability. 
• Use a Wi-Fi extender such as the Amped Wireless or Linksys devices to increase the distance and strength of your Wi-Fi signal.
• Use a higher-power/long-range Wi-Fi devices such as the Amped Wireless router or adapter to increase the Wi-Fi signal on your PC or Mac.
• [At Home] Use a DOCSIS 3.0 cable modem (if you already use your ISP’s cable modem) to improve internet performance.

If you are on corporate WI-FI, please try the following:

• Switch to a wired connection.
• Switch to a different Wi-Fi hotspot if possible.
• Check your Internet bandwidth using Speedtest or Comparitech.
• Contact your corporate IT department to check your Wi-Fi hotspot.
• Turn off Group HD in your Zoom Room’s Account Management settings if your Wi-FI bandwidth is insufficient.

Why does the Ethernet connection keep dropping or not working as expected? 

Please follow the steps below to troubleshoot your Ethernet connection:

1. Please reboot the device by pressing the power button until the display shuts off; it is located on the rear, bottom-right corner of the display, fourth button from the top. Then use the power switch next to the power cord located at the lower back of the display.
2. If Step 1 does not fix the issue, please connect the Ethernet cable to the PC, located at the rear top-left corner of the display, instead of the bottom Ethernet port.

Why is the WiFi dropping, even though the unit is very close to the network router/ WAP?

Wi-Fi sends and receives data at a lower rate compared to a direct, Ethernet cable connection. 

Please check if you have attached the Wi-Fi antennas to the PC on the rear, top-left side of the display. There should be two of them in the display box you received that are in an accessory bag with the power cable.

Also, please check that your network security and firewall settings are not impacting the connection of your DTEN display board.

If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details:  HERE.