DTEN GO and MATE Factory Reset

About Factory Reset

• A factory reset can be performed on both DTEN Go and DTEN Mate at the same time or just the DTEN Mate alone. 
• If you reset the DTEN Go, it will automatically cause the DTEN mate to reset since they are paired.
• If you factory reset the DTEN Mate only, the pairing will be canceled; you will need to factory reset the DTEN Go as well and complete the pairing process between the two devices again.

DTEN Go Factory Reset

Method 1: The DTEN Mate Menu (Soft Reset)

• Press the DTEN logo   in the upper left corner of the device to access the DTEN Mate menu. Go to the Dashboard, then select Factory Reset.    

Method 2: The Orbit Device Management GUI (Soft Reset)

• If you have an Orbit account, you may login and navigate to Device management | Manage device | Device ID | Settings, then click the Factory Reset option.

Note: There is no hard reset available on the DTEN Go device.

DTEN Mate Factory Reset

Method 1: The DTEN Mate Menu (Soft Reset)

• Press the DTEN logo in the upper left corner of the device to access the DTEN Mate menu. Go to the Dashboard, then select Factory Reset. 

Method 2: The Orbit Device Management GUI (Soft Reset)

• If you have an Orbit account, you may login and navigate to Device management | Manage device | Device ID | Settings, then click the Factory Reset option.

Method 3: Pin Hole Push (Hard Reset)

• Press the small pin hole located in the back of the DTEN Mate, near the power button.  You may use an open paper clip or a sim card tray pin ejector tool to do so. 

If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details:  HERE.