DTEN GO and MATE Factory Reset

About Factory Reset

• A factory reset can be performed on both DTEN Go and DTEN Mate at the same time or just the DTEN Mate alone. 
• If you reset the DTEN Go, it will automatically cause the DTEN mate to reset since they are paired.
• If you factory reset the DTEN Mate only, the pairing will be canceled; you will need to factory reset the DTEN Go as well and complete the pairing process between the two devices again.

DTEN Go Factory Reset

Method 1: The DTEN Mate Menu (Soft Reset)

• Press the DTEN logo   in the upper left corner of the device to access the DTEN Mate menu. Go to the Dashboard, then select Factory Reset.    

Method 2: The Orbit Device Management GUI (Soft Reset)

• If you have an Orbit account, you may login and navigate to Device management | Manage device | Device ID | Settings, then click the Factory Reset option.

Note: There is no hard reset available on the DTEN Go device.

DTEN Mate Factory Reset

Method 1: The DTEN Mate Menu (Soft Reset)

• Press the DTEN logo in the upper left corner of the device to access the DTEN Mate menu. Go to the Dashboard, then select Factory Reset. 

Method 2: The Orbit Device Management GUI (Soft Reset)

• If you have an Orbit account, you may login and navigate to Device management | Manage device | Device ID | Settings, then click the Factory Reset option.

Method 3: Pin Hole Push (Hard Reset)

• Press the small pin hole located in the back of the DTEN Mate, near the power button.  You may use an open paper clip or a sim card tray pin ejector tool to do so. 

Note: If you desire more information or further assistance with questions or issues in regards to performing a factory reset for DTEN GO and Mate, you may email support@dten.com.