How to Troubleshoot Poor Internet Connection Issues

OVERVIEW

Try these troubleshooting steps if there are poor internet connection issues such as latency, a frozen screen, poor-quality audio or disconnect, with your DTEN D7 unit due to low WiFi Bandwidth.

This article covers:

1. Troubleshooting Poor Internet Connection Issues

Troubleshooting Poor Internet Connection Issues

If there are poor Internet connection issues such as: latency, frozen screen, poor-quality audio or disconnect, with your DTEN D7 unit, please try the following steps to troubleshoot these issues.

Example #1: Possible Low WiFi Bandwidth

1. Check your internet bandwidth speed using either of these free services: Speedtest or Speakeasy..
2. For best Internet connection experiences, DTEN recommends using an ethernet cable instead of wireless WiFi to connect the D7 unit to the Internet.  
3. Please check Zoom’s recommended bandwidth requirements:  HERE.

Example #2: WiFi Antennas or Ethernet Cable Not Connected to the DTEN D7 Unit

1. Check if the antennas are connected in the back located near the rear, top, left side of the DTEN D7 unit.  If not, please connect the antennas.
2. Check if the ethernet cable is connected to the PC port in the back of the DTEN D7 unit.  Ethernet connection is the recommended option for DTEN D7 units.

Example #3: Other Causes

1. Check with your IT/Network team to determine if there is a firewall setting that’s blocking the connection of the D7 unit to the network and internet.
2. Check if there is any software downloading in the background.

If any of these issues still persist, please contact DTEN Support at support@dten.com.