Support Quick Reference Guide

DTEN Help Center 

Located at https://help.dten.com/hc/, the DTEN Support Help Center provides an easy, 24-hour access to our Resource Documentation and Knowledgebase Articles.  We recommend checking this site regularly for updated answers to Frequently Asked Questions. In case you do not find the information you are looking for on our help center, please click [Contact DTEN] button on our help center. 

Contacting Technical Support

Customers can contact DTEN Support by following instruction at link HERE as part of their valid Warranty Agreement.  Reported issues are serviced by DTEN Support during normal business hours Monday through Friday.  Issues reported over weekend are addressed based on the Priority of the issue.

When submitting a case online, please include the following information:

1. Company Name & Contact Information
2. The serial number (located on the back right of the unit) if easier you can send in a picture
3. Can you please check the DTEN ID and Firmware version:
4. Please provide issue details:
   • When did you first encounter this issue?
   • Has it been occurring consistently, or does it happen on and off?
   • Is there a pattern?
   • Do you have any other devices connected to your unit?
5. Please provide us with a video or picture of the error or the steps to reproduce this issue.

If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details:  HERE.