How to Update
- This is a controlled release, so please contact the DTEN Support Team to determine if it is the right fit for your DTEN Bar systems.
- The DTEN device(s) should be powered on and connected to a stable and open or Zoom-whitelisted network without a firewall (Ethernet preferred). For information, click here.
- The update will not start if the device is engaged in a meeting or calendar event.
- The update takes approximately 30-45 minutes and will automatically restart
- Do not disconnect or power off during the update.
New
- DTEN Vision AI - Spatial Sense: Added automatic room boundary detection for Zoom Rooms. The system identifies the physical boundary of the meeting room and excludes anyone outside it — such as people behind glass walls or passing by. This feature is supported in Auto Framing, Smart Framing, and Smart Gallery.
Known Issues
General Hardware:
- Smart Connect (BYOD) Mode Unplugging Issue
- Unplugging a Type-C USB cable when the Bar is in Smart Connect (BYOD) mode may cause the Bar to reboot. This issue is expected to be addressed in a future firmware release.
- DTEN Mate (PoE or WiFi) and Bar Disconnection
- Try rebooting either device if the Mate and Bar become disconnected.
- Quick Fix: Restart the Bar or Mate.
- Privacy Flap Not Closing
- Sometimes, the Privacy Flap may not fully close after the Bar exits a meeting.
- Quick Fix: Reboot the device to force the Privacy Flap closure during the Bar's power initialization checks. If the Privacy Flap does not close after a reboot, contact DTEN Support.
Zoom Rooms on Android:
DTEN Vision AI - Spatial Sense
Rare case — with SmartGallery enabled, people outside the glass under lighting may be incorrectly detected and framed during participant splitting.
- Zoom Security Timeout
- The Bar will disconnect if the Mate (Poe or WiFi) and the Bar aren't connected within 10 minutes. You'll see a prompt on the Mate (PoE or WiFi) to reboot the Bar manually.
- Audio issues during Smart Connect meetings
- Both parties experience audio issues (such as echo, noise, or distortion) when hearing the other side during Smart Connect Meetings with auto framing enabled.
- Quick Fix: Disable auto framing.
- Loop reboot issue
- A low probability loop reboot issue occurs after a system upgrade.
- Quick Fix: Power cycle the device.
Zoom Rooms Version: 6.6.10 (8678)
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