How to Troubleshoot Black Screen After Zoom Rooms Installation

OVERVIEW

Try these troubleshooting steps if the DTEN D7 unit is showing a black screen after a manual Zoom Rooms installation.

This article covers:

1. Troubleshooting Black Screen Issues

Troubleshooting Black Screen Issues

If your DTEN D7 unit is experiencing Black Screen after a manual Zoom Rooms app installation, please try the following steps to troubleshoot these issues.

Plug in a Windows wired USB keyboard into one of the blue-colored USB ports on the PC.

1. Look to the left side of the display and find the PC embedded into the side. 
2. Find the PC’s  “power” button. Press and hold for 4  seconds to completely shut down the PC.
3. Press the “power” button again to power on the PC.
4. Press down on the CTRL + F4  keys to place the PC into recovery while the screen shows the following:(Note: If you have a Logitech keyboard, press down on the CTRL + Function + F4 keys)
5. After approximately 5 minutes of executing, the PC will enter recovery while in the “Out of Box” (OOB) state. 

Please note: If you reinstall Zoom Rooms, please always make sure to Skip the "Enable Automatic Login" Window

If any of these issues still persist, please contact DTEN Support at support@dten.com.