How to Manage Windows System Updates with ZDM

Overview

Windows devices that are enrolled in Zoom's Mobile Device Management (ZDM) service can be assigned Microsoft updates via the web interface. Admins can create an update schedule that will automatically install Microsoft updates to enrolled devices. Updates can also be configured so that only certain devices and/or update packages are included when the update time arrives. 

This article covers:

• How to view update details
• How to assign or ignore updates
• How to configure an update schedule

Prerequisites 

• Windows Zoom Room(s) enrolled in ZDM - DTEN Devices are already enrolled to ZDM via zdm@zoom.us (See Access work or school in Windows 10)
• Account owner, admin or Zoom Rooms role

Instructions

How to view update details

1. Navigate to zoom.us and sign in. Click Device Management, then click Windows Updates Management.
   
2. From this page you can view the following information in each column:
   
• Details: A description of the update package. Click the update then click See Details for more information from Microsoft. 
• Classification: This indicates the type of update. For example, security, critical, etc.
• Publish Date: This indicates when the update was published by Microsoft. 
• Assigned Devices: The number of devices that the update has been assigned to. 
• Installed Status: The installed status of all devices the update has been assigned to. For example, if 100 devices were assigned the update and it has been installed on 30, the Installed Status would be 30%.

How to assign or ignore updates

1. Navigate to zoom.us and sign in. Open Room Management, click Device Management, then click Windows Updates Management.
2. From this page you can assign or ignore updates individually or in bulk.
   • Assigning or ignoring updates individually:
     
     • Move your mouse cursor over the three-dotted icon.
       
     • Click Assign Devices, then select the devices you would like the update assigned to. Click Assign to finish. 
       
     • Click Ignore this Update and the entry will be moved to the Ignored tab.
   • Assigning or ignoring updates in bulk:
     • Place a check mark next to the updates you want to select.
       
     • Click Assign Devices or Ignore.
       
3. Once an update has been ignored you can find it again by clicking on the Ignored tab. Click Put back to move it back to the Active Updates tab.

How to configure an update schedule

1. Navigate to zoom.us and sign in. Click Device Management, then click Set Update Schedule.
   
2. Select your Scheduled install day, your Active hours, and your Auto restart deadline. 
   
3. Click Save when you are finished.

If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details:  HERE.