Overview

This article will provide instructions on how to disable the sleep mode in DTEN ME and DTEN ME Pro systems. 

Supporting Products

• DTEN ME Pro
• DTEN ME 

Solution:

Please follow the steps below to troubleshoot and resolve this issue:

Step 1: Check Zoom Portal Settings

1. Log in to the Zoom Portal: Access your Zoom account's administrative portal.
2. Navigate to Room Management: Locate the "Room Management" section.
3. Select Zoom Rooms: Click on "Zoom Rooms" to manage your device settings.
4. Check Device Operation Time: Look for the "Device Operation Time" setting.
5. Disable or Adjust: If this setting is enabled, disable it or adjust the idle timeout to your desired duration.

Step 2: Adjust Device Settings

Option 1: Using the Dashboard Screen

1. Access the Dashboard: Enter the device's Dashboard page.
2. Select Settings: Tap on the "Settings" icon.
3. Locate Screen Saver: Locate the Screen Saver option in the bottom right corner.
4. Disable Screen Saver: Turn off the screen saver function.

Option 2: Using the Orbit Settings Screen:

1. Locate Screen Saver: Find the "Screen Saver" option in the settings menu.
2. Disable Screen Saver: Turn off the screen saver function.

If you encounter any problems during the forced factory reset process, please contact DTEN support team [How to contact DTEN Support] for further assistance.