OVERVIEW

This article provides an overview of the Windows 11 upgrade process for DTEN D7X Windows devices. It outlines the eligibility criteria and the procedure to request the upgrade. For a detailed upgrade plan and specific instructions, please contact DTEN Support.

Preconditions

Your DTEN device is eligible for the Win11 upgrade if it meets one​ of the following conditions:

• The device has an active (in-warranty) DTEN Pro license.

• The device is currently under the manufacturer's warranty.

  Note: It is recommended to update the firmware (OS version) to latest one before the Win11 upgrade.

Supported model:

• DTEN D7X 55’’ &75’’ Windows 
• DTEN D7X 75’’ Dual Windows

How to Request the Windows 11 Upgrade

Steps:

1. Submit a request through the DTEN Help Center according to this guide: How to Contact DTEN for Support – DTEN Help Center.
2. When creating your ticket, please specify that you are requesting a "Windows 11 upgrade for a DTEN D7X device."

3. Note: To prevent any processing delays, please ensure you have checked pre-authorize Mission Control before submitting your ticket.

   

Getting Help

If you have additional questions, please contact DTEN Support at 1 (866) 936-3836 or click here.