Table of Contents
Below are the most Frequently Asked Questions (FAQ) on the DTEN D7 series of devices. If you are new to the D7 series of devices, these answers in this FAQ may help.
- What are the different types of D7 devices?
- D7 55 series 1
- D7 55 series 2
- D7 75
- D7 55 Dual
- D7 75 Dual
- What is the difference between the D7 series 1 and series 2 ?
The D7 series 1 has FW version 1.x.x, the D7 series 2 has FW version 2.x.x.
The D7 series 2 has the following features:
- Matte display
- No DTEN logo display light at the bottom
- No Rs232 commands port
For more information, please refer to this DTEN support article: HERE.
- What functionality is available with the D7 Series?
The DTEN Series is an All-in-One Zoom Rooms system that includes Zoom Rooms. The D7 series supports the following Zoom Room types and features.
- Zoom Rooms (for shared spaces)
- Personal Zoom Room (PZR)
- Virtual Receptionist Kiosk (VRK)
- Digital Signage
- Scheduling Display
- Workplace Reservations
- Companion Whiteboard
- What comes in the box with a D7 Series device?
- DTEN D7
- AV Bar
- Wall Mount Bracket (Bracket includes wall plate and display arms)
- WiFi Antenna x2
- Stylus x1
- Power cable
- How many inputs and outputs does the D7 have?
- HDMI Out x 1
- HDMI In x 1
- USB 3.0 x 2
- 3.5-mm Audio Jack x 3 (includes 1 line-in microphone, 1 line level-out speaker, 1 earphone output port (provides simultaneous audio with speakers)
- Ethernet LAN (RJ45) x 1
Note: Please visit the DTEN website for full D7 product specifications: HERE.
- What are the dimensions of a D7 Series device?
- The D7 55” Series 1: 49 x 30.5 x 2.13 in (124.49 x 77.38 x 5.42 cm) (HxWxL)
- The D7 55” Series 2: 49 x 30.5 x 2.13 in (124.5 x 77.4 x 5.4 cm) (HxWxL)
- The D7 75” 66.1 x 37.9 x 2.19 in (167.87 x 96.29 x 5.54 cm) (HxWxL
- What is the weight of a D7 Series device?
- The D7 55” Series 1 weighs: 50.7 lb (23 kg)
- The D7 55” Series 2 weighs: 50.7 lb (23 kg)
- The D7 75” weighs: 83.6 lb (38 kg)
- What VESA Mount Patterns do the D7 Series use?
- The D7 55” Series 1 uses a 400mm x 300mm
- The D7 55” Series 2 uses a 400mm x 300mm
- The D7 75” uses an 800mm x 400mm
- Can the D7 Series be mounted in a Portrait Orientation?
No, the D7 Series can only be mounted in Landscape Orientation
- How many points of touch are present on the DTEN D7?
- Can the display be operated with any pen?
D7 touch displays are compatible with Passive Capacitive Touch pens and styluses.
- What operating system does the D7 series use?
- The D7 55” Series 1 ships with Windows 10 IoT Enterprise LTSB v1607.
- The D7 55” Series 2 ships with Windows 10 IoT Enterprise LTSB v1809.
- The D7 75” ships with Windows 10 IoT Enterprise LTSB v1809.
- How do I set my own Image on my D7 unit?
DTEN D7 products are designed as All-in-One solutions for Zoom Rooms and use customized OS images.
Note: If you require a specialized setup with your D7 system, please contact DTEN Support.
- What version of Zoom Rooms ships with the D7 Series?
All D7 Series systems ship with the latest version of Zoom Rooms at the time of manufacturing.
(During a device’s first power on and pairing with a customer's Zoom tenant, the D7 Series will perform an update request to update to the most current version allowed by Zoom.)
- Where can I download the latest software for the D7 Series?
- Zoom App - Zoom App updates can be pushed from Zoom’s Zoom Device Management (ZDM) portal or from DTEN’s Orbit SaaS platform.
- DTEN Firmware - (called Platform OS in ZDM) can be pushed from DTEN’s Orbit SaaS platform or from Zoom’s Zoom Device Management (ZDM) portal. DTEN Orbit will have newly released firmware 5-7 business days in advance to Zoom’s ZDM.
- Windows OS updates - can be pushed from Zoom’s Zoom Device Management (ZDM) portal. Windows updates provided by Zoom are only critical system updates.
- Where can I find the latest D7 firmware release notes?
DTEN post all product release notes for the D7 systems: HERE.
- Can I use other video conferencing applications other than Zoom?
Yes, the D7 supports several 3rd party conferencing solutions through Zoom's ecosystem; to learn more, visit:
- Can you connect USB devices to the DTEN D7?
Yes, the D7 Series has the ability to connect to external USB peripherals such as:
- Video Capture Cards/Interfaces
- Audio DSPs and External Audio Systems
Note: For more information on peripherals, please visit: HERE.
- Can you connect it to WiFi that requires a captive portal?
Yes, only if you have access to the Zoom Admin account during setup.
- Are any wires required for the display?
A power cable is required, and if a wireless network is not available, an Ethernet LAN (RJ45) cable will be needed to support a wired connection.
Note: To view a complete list of specifications for a D7 device (e.g.) D7 55, please click HERE.
- Do I need any training to use a D7 Series device?
No training is needed. The DTEN D7 system is designed as a Zoom Rooms system. The user interface is the standard Zoom Rooms for Touch UI that is easy to use and intuitive.
Note: If you desire to learn more about how to use Zoom Room features, please review this DTEN support article: HERE.
- Can I connect a second monitor to the D7 Series?
Yes, the D7 series has an HDMI-out port and can support a secondary display. However, optimally, if you need two displays, it is recommended that you upgrade to one of our DTEN Dual systems.
- Do the D7 Systems Support Camera Controls and Auto-Framing?
Yes, D7 systems support manual camera controls as well as Auto-framing. Full release notes regarding Auto-framing are available: HERE. In addition, Multi-Camera Mode, Multi-Focus Framing, Multi-Stream and features are also supported.
Note: You may also click HERE To view a video for more information.
DTEN D7 75 Devices
- What is the DTEN D7 75?
The DTEN D7 75 is an All-in-One Zoom Rooms appliance that includes Zoom Rooms’ limited features of Meeting, Join Meetings, and Whiteboarding. These features are available in all D7 devices.
DTEN Smart Framing (Zoom Multi-Focus), DTEN Smart Gallery (Zoom Multi-Stream)
What is Smart Framing?
- DTEN Smart Framing refers to Zoom’s Multi-Focus feature. D7 Smart Framing camera control captures individual participants in the room and splits them into their own separate frames, so everyone in the meeting appears equally prominent. It tracks movements, keeping people in the room framed and visible at all times without affecting the view of anyone else.
- When is DTEN Smart Framing available?
The DTEN Smart Framing is available in D7 55 Series 2 and D7 75 firmware version 2.7.3 and above.
- How does DTEN Smart Framing differ from DTEN Autoframing?
- DTEN Smart Framing will split and re-size individuals into separate frames.
- DTEN Autoframing focuses on individuals or a group of individuals as a whole.
- How does DTEN Smart Framing differ from Zoom Smart Gallery?
- DTEN Smart Framing divides in-meeting participants (up to 6) within a single video stream.
- DTEN Smart Gallery refers to Zoom’s Multi-Stream feature. DTEN Smart Gallery (Single Camera) divides in-meeting participants into separate video streams, while also displaying an auto-framed video of the entire room.
- Zoom Smart Gallery (Multiple Camera) also divides participants into a multi-stream view, and supports additional cameras attached to the DTEN D7 (available today).
- What version is Smart Gallery available on?
It is available with Zoom Room, version 5.9.3.
- How do I enable Smart Gallery on the D7?
Smart Gallery guide: [DTEN Beta Program-Guide] DTEN D7 Smart Gallery
- How many participants can be framed with Zoom Smart Gallery?
Eight (8) participants can be framed per screen, so a total of 16.
The following section answers questions about usage of Zoom with DTEN D7. In addition to the information provided below, you can view more details: HERE.
- How do I enable Zoom operation time for the D7?
- Log into your account at zoom.us
- Navigate to Zoom Rooms | Room Profile | Setup | Device Operation time
- Set your desired operation time.
Note: Make sure there are no calendar events scheduled at least 15 minutes priorFor more details, please refer to this Zoom support article: HERE.
Figure 1. Device Operation Time settings
- Does Zoom operation time work for D7 Dual?
Yes, with version 2.7.9 and up.
- How do I send logs to Zoom?
Press the menu button five (5) times in a row to post the log.
- Can I control the DTEN D7with the Zoom controller App?
Yes, The D7 Series can be paired with any compatible device that uses Zoom's Zoom Room Controller application. This includes the DTEN Mate or an Apple iPad.
Note: To refer to Zoom's Hardware Guide for further information, click HERE.
- What is the passcode to exit Zoom Rooms?
DTEN does not set a passcode for Zoom Rooms. The user that signed into their Zoom account will have the passcode to exit out of the Zoom Rooms application. If you don’t know your passcode, you may try Zoom's default passcode "00000".
Note: The Zoom Administrator may have forced a new password when the D7 was paired with the Zoom Rooms account. If the default password does not work, you will need to contact the Administrator for the Zoom Tenant.
- Is the Zoom Rooms Application already installed?
Yes, the Zoom Room application is already installed in the D7 unit. The application version may vary depending on the D7 unit.
- What is DTEN Orbit?
DTEN Orbit is a proprietary remote device management and maintenance application platform that allows centralized access to device settings across all of your DTEN products.
Note: To learn more about Orbit features, click HERE. To view Orbit FAQ, click HERE.
- How do I use Orbit to prevent the D7 from switching automatically to monitor mode?
Go to Orbit | Device settings | HDMI auto. You can disable or enable the auto switch when an HDMI cable is plugged into the device
- Where can I download the latest software?
You can do so through the Zoom Portal and DTEN Orbit.
- Is there any remote administration available to reboot or restart the Zoom Room service running on the device?
You can restart the system via the Zoom Portal. DTEN Orbit also offers remote device administration and support: HERE.
If you have additional questions, please contact DTEN Support at firstname.lastname@example.org for assistance.