DTEN Mate PoE/WiFi Release (ZR/MTRA) 2.3.0 - September 23, 2024

Version 2.3.0 Update Requirements

• Release sequence:
  • Immediately at GA: Available on Teams Admin Center.
  • 2-3 Business Days After GA: Available on Orbit.
  • 7-10 Business Days After GA: Available through Zoom Device Management and OOBE update for un-deployed devices.
• The DTEN device(s) should be powered on and connected to a stable and open or Zoom whitelisted network without a firewall (ethernet preferred). For information, click here
• The update will not start if the device is engaged in a meeting or calendar event
• The update takes approximately 30-45 minutes and will automatically restart
  • Do not disconnect or power off during the update

New Feature

• Backlight Timeout - added Backlight Timeline setting to preserve energy.
• Added touch ripple animation feedback for a better user experience.

Modified

• DTEN Smart Connect BYOD / Monitor Mode Switch Source setting moved to Device Settings - Paired is required and corresponding to DTEN D7X A 1.6.5 and DTEN Bar 1.3.0
• First-time User Experience Open Box flow optimization: DTEN Bar and Mate First-time User Experience Out-of-Box Experience
• Updated Mate Help page user interface for a better experience

Resolved

• Minor bugs fixes

Known Issues

• D7X Android Hibernation Issue: When the D7X Android device goes into deep sleep, the Mate screen won’t wake up alongside it. To reconnect the display, simply touch the Mate to wake it up. If the issue persists, reboot the D7X Android
  • Quick Fix: Restart D7X Android.
• Mate Touch or Black Screen Issue: In certain situations, the Mate may lose touch functionality or display a black screen. Rebooting the Mate should resolve the problem. If the issue persists, report the DTEN Mate ID to DTEN support.
• Mate Screen Flashing: Rarely, the Mate screen may flash briefly when plugged into power. Don’t worry, and it will automatically return to normal. If the issue persists, report the DTEN Mate ID to DTEN support.

Zoom Rooms Version: 6.1.5

MTRA Version: 1449/1.0.96.2024080804

** DTEN Bar: v1.1.2 and above

** DTEN Mate: v2.1.0 and above