How to Enable or Disable Email Alerts in an Orbit Account

Overview:

This KB article will provide detailed information on how to enable or disable the email alerts in an Orbit account.

This article covers: 

• Prerequisites
• Orbit Email Alert Types
• How to Enable or Disable Email Alerts in Orbit

Prerequisites

• Only Orbit account owners and admins have access to the Orbit settings that enable or disable email alerts in an Orbit account. This option is not available for Orbit account members.

Orbit Email Alert Types

There are currently three types of email alerts in Orbit:

1. Device Online Status Email Alert
• Send an admin email alert when a device is online 
• Note: default setting is enabled
2. Device Offline Status Email Alert
• Send an admin email alert when a device is offline 
• Note: default setting is enabled
3. DTEN Version Update Email Alert
• Send an admin email alert when a new version is available 
• Note: default setting is enabled

The screenshots below show the Orbit Email Alerts in both of the enabled and disabled settings:

Default Enabled Email Alerts:

Disabled Email Alerts:

How to Enable or Disable Email Alerts in Orbit

1. Sign in to Orbit.dten.com
2. Select Device Management
3. Select Settings
4. Under Email Alerts, click on the toggle switch to enable or disable the desired email alert
5. A message will pop up verifying that your settings have been updated

The screenshots below illustrate the pop up message when the Orbit Email Alert is enabled:

If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details:  HERE.