How to Update
- Release sequence:
- Immediately At GA: Available on Teams Admin Center.
- 2-3 Business Days After GA : Available on Orbit.
- 7-10 Business Days After GA: Available through Zoom Device Management and OOBE update for un-deployed devices.
- The DTEN device(s) should be powered on and connected to a stable and open or Zoom whitelisted network without a firewall (ethernet preferred). For information, click here
- The update will not start if the device is engaged in a meeting or calendar event
- The update takes approximately 30-45 minutes and will automatically restart
- Do not disconnect or power off during the update
New
- N/A
Modified
- N/A
Resolved
- In the Admin Device Setting, the ‘Change Service Provider’ title is corrected to ‘Debug.’
Known Issue
- “No Signal” After Waking Up: Occasionally, the device may show “No Signal” after waking up from deep hibernation. This issue will be resolved in a future release.
Quick Fix: Press the reboot button on the OPS. - Audio Issues in Teams Meetings: Rarely, you may experience intermittent sound, unstable volume, or echo during Teams Room meetings. The issue should resolve itself.
- Writing Issues on Whiteboard: You might notice uneven strokes or lagging responses while writing on the lower part of the MTRA Whiteboard. This issue will be resolved in a future release.
- MacBook Screen Sharing Issue: MacBook users may see a black screen when sharing via Type-C cable in a Zoom Room meeting, especially if the MacBook goes to sleep.
Quick Fix: Update your MacBook to the latest version.
Zoom Rooms Version: 6.1.5.5274
MTRA Version: 1007
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