Overview
You can perform a factory reset on the DTEN device (DTEN ME, 55” ON) via the Orbit Portal
Prerequisites:
- Orbit Pro, Plus, Premium license is required
On the Orbit Portal (Pro, Plus, Premium license only)
- Go to Device Management → Manage Device
- From the list of devices under management, select the device you want to reset
- Click the Settings tab
- Click Factory Reset
- This will prompt a confirmation page, after you click “Yes”, the device will start the factory reset process.
Note: It will not perform the Factory reset when the meeting is in progress. It will only reset when there is no meeting in progress.
If you have additional questions or need to contact DTEN Support, please refer to this DTEN Knowledge Base article for more details: HERE.
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