Overview

This article provides instructions on how to perform a forced factory reset when the DTEN Mate device is unresponsive.

Supporting Products

• DTEN Mate (WiFi & PoE)

Solution:

How to Perform a Forced Factory Reset:

1. Locate the Reset Button: Find the small pinhole on the back of your DTEN device, which is the reset button.
2. Press and Hold: Insert a small object (like a paperclip) into the pinhole and press and hold the reset button.

3. Press and Hold the Menu Button: While still holding the reset button, press and hold the physical menu button on the device.
4. Release Buttons: Continue holding both buttons until the DTEN logo appears on the screen. Then, release both buttons.

5. Wait for Reset: The device will now reboot and begin the factory reset process.

Important Note:

• Re-Pairing: After a factory reset, you may need to re-pair your DTEN device with other devices or systems.

If you encounter any problems during the forced factory reset process, please contact DTEN support team [How to contact DTEN Support] for further assistance.