When should I expect my order to arrive?
Once your order is placed. It takes 1-3 business days for your order to be processed.
It takes 5 -10 business days for domestic shipment and for international 5-10 business days excluding the customs clearance process period/ port processing period.
What is the warranty?
There is a 1-year limited warranty. For additional information, please see our Warranty policy KB article HERE.
Can I buy an extended warranty?
Yes, we have a 2-year plan and a 3-year plan. If you’d like to purchase an extended warranty, please contact sales for more information.
Is there a payment plan?
No, there is no payment plan.
What is the return policy?
Please see our return policy page at https://help.dten.com/hc/en-us/articles/900001318523-Return-and-Refund-Policy
How can I get an RMA processed?
Please submit a support ticket to firstname.lastname@example.org and our team will review and process your RMA. Please provide a video of the issue, the serial number of the affected unit.
What is your SLA?
Here is our SLA policy page for you to review. If you have any questions please let me know.
Can I pre-order or order hardware directly from you?
Yes, please contact our Sales department via phone +1 866-936-DTEN (3836) and select 1 or via email at email@example.com
If you have additional questions, please contact DTEN Support at firstname.lastname@example.org for assistance.