DTEN GO with Mate Release 1.9.2 - April 20, 2022

Version 1.9.2 Update Requirements

• Available on DTEN Orbit portal, then on Zoom portal approximately 5-7 days later
• The DTEN Go should be powered on and connected to a stable and open or Zoom whitelisted network without a firewall (ethernet preferred). For information, click here
• The update will not start if the device is engaged in a meeting or calendar event
• The update takes approximately 30-45 minutes; DTEN D7 will automatically restart
  • Do not disconnect or power off during the update

New Feature

• GO with Mate - 802.1x WiFi Support
  • *Guide: Upload the certificate on WebGUI (https://{Device IP Address}:4443/) , enter the device's dashboard --> Network Settings --> Security: 802.1x EAP --> EAP method: TLS and select the User certificate
• DTEN Mate is able to connect to hidden SSID
• DTEN Mate supports advanced network proxy settings
• DTEN Mate supports advanced IP settings

Modified

• N/A

Resolved

• If the user updates ZR in ZR settings first, there will be an update button in the dashboard after the update succeeds, and the update button will disappear after another update.

Known Issues

• App update may not be available in Settings --> General --> App Version on the device. We are currently asking Zoom to analyze the root cause, SZR users can update on the Zoom Portal.
• Zoom Rooms Controller app update is NOT available on the Zoom portal yet. This will be ready in near future releases. However, you can update the Zoom Rooms Controller on DTEN Orbit. 
• It may take up to 30 seconds for DTEN GO to display the correct DTEN Mate version after boot up. If you see a version mismatch, please wait for it to be resolved
• There may be a delay in QR code scanning. Try adjusting the brightness in the DTEN Mate settings or tilting the DTEN Mate screen so it faces the DTEN GO camera at an angle
• Multiple plugging and unplugging of USB-c may cause the failure of the DTEN Smart Connect function. Restart the device to restore. This issue is being continuously optimized. 
• Smart Connect Mode is not supported in ZRC mode

Additional Notes

Zoom Rooms version: 5.9.4.685